Establishing Clear Use Cases for GenAI in Integrated Data Systems

Author

Kock, S., Rodriguez, B., Tiderman, L.

Description

This spotlight brief provides a structured approach for public agencies to develop clear use cases for generative AI implementation in integrated data systems. It presents a three-tier framework for categorizing GenAI applications by complexity and risk, offers nine detailed use case examples, and outlines a practical four-step process for organizations to develop their own use cases.

Summary

This brief helps public agencies identify and develop appropriate GenAI applications for their integrated data systems while maintaining security and governance standards. It presents a three-tier framework (Digital Assistants, Process Automation, and Complex Problem Solving) with nine practical use cases ranging from data chatbots to predictive analytics. Organizations can follow the four-step process provided to develop their own use cases, with WestEd’s secure AI environment serving as a real-world implementation example.

DISC offers free technical assistance to help public agencies develop GenAI use cases and implementation strategies tailored to their specific needs. Contact DISC to schedule a consultation or learn more about available support services. For additional AI resources and briefs, visit disc.wested.org/focus-areas/ai/.